Quality Assured Cleaning Solutions across Australia
Australia’s Trusted Commercial Cleaning Solution
Certifications
- Mastercare is QA certified to ISO 9001:2015 standard.
- Mastercare’s policy is one of zero tolerance to unsafe standards, equipment and acts.
- Mastercare is OHS certified to AS/NZS 4801:2001 standard and EM certified to ISO 14001:2015. ISO 9001:2015 Quality Management Systems.
- We are also certified to Integrated Safety, Quality and Environmental – 4801/14001:2015/9001:2015 standard and HACCP
- Codex Alimentarius Alinorm 97/13A. Mastercare is also prequalified with Cm3, Australia’s leading OHS/WHS contractor prequalification system.
We work with our clients to establish KPIs right from the start of a contract. Performance is monitored as part of our stringent quality assurance program.
To fully address the crucial issue of quality assurance, our managers conduct regular site inspections to make sure we deliver & re deliver the very best outcomes.
If any area fails to achieve a pass during the normal inspection program, something is immediately done about it. A re-inspection is conducted within seven days or less depending upon the type of service failure.
Inspections
To fully address the crucial issue of quality assurance, Mastercare undertakes on-site inspections, and has created a series of programs, ranging from basic reporting to sophisticated audit assessments, which measure and assess best practices.
We constantly focus on the quality of our service. Our management team conducts regular site inspections to make sure we’re delivering the very best outcomes. If any area fails to achieve a pass rate during the normal inspection program, something is immediately done about It – no procrastinating, no excuses, no fuss.
A Clear Chain of Command
Mastercare’s management structure is designed to clearly delineate tasks and responsibilities, eradicate confusion or miscommunication, deliver outstanding outcomes, and ensure we consistently meet all key performance indicators (KPls). Every member of our team knows exactly what their role 1s and how their work impacts our ability to meet KPls.