“Our goal is simple – to deliver savings, increase efficiency, and meet and exceed our clients’ expectations.”
Mastercare is a commercial cleaning company with more than 40 years experience in the industry. Mastercare started in Sydney and, overtime expanded to become a national service provider in Australia and New Zealand. Today, we work with a diverse range of market sectors including mining, commercial, industrial, government, health, aged care and retail etc.
Mastercare has extensive experience in developing long-term strategic arrangements with its clients to achieve close working relationships and designated outcomes. We strive at all times to provide a professional high quality and reliable service, with a strong customer service focus.
We are proactive, provide an unobtrusive quality service that requires minimal input from the client, seek to fully understand the needs and expectations of the client, and respond quickly and efficiently to all customer requests. Mastercare always ensures there is sufficient supervision to meet or exceed the service delivery requirements of the contract.
Mastercare is proudly and successfully servicing all aspects of the commercial cleaning industry for more than 40 years.
Mastercare champions the use of local suppliers and subcontractors. We actively seek people with a disability or an indigenous background to become apart of our diverse workforce.
Mastercare takes its environmental responsibilities very seriously and is committed to reducing its environmental footprint.
Mastercare services more than 1800 sites,nationally and have decades of direct experience of cleaning in corporate, government and educational environments.
Innovation at its Best
The Mastercare Portal is an industry-unique, deeply customized, cloud-based system which allows easy sharing of information between Mastercare and its clients.
We pave developed a strong safety-oriented culture built around our WHS&E and QA systems.
Mastercare’s Continuous Improvement Policy helps to ensure our standard of excellence and your legislative compliance requirements. Continuous improvement is the consistent achievement of targeted gains in quality, costs and reliability to meet client needs better than our competitors.
Mastercare’s appropriately skilled and motivated people achieve this through rigorous analysis and planning; supportive and disciplined application of systems and processes; shared understanding of the need and ability to do better; and clear personal accountabilities and commitment to serviced delivery. We accept that there are always better ways of doing things and that there is always room for improvement.
Our proactive approach to effective staff deployment, training,
Mastercare’s management structure is designed to clearly delineate tasks and responsibilities, eradicate confusion or miscommunication, deliver outstanding outcomes, and ensure we consistently meet all key performance indicators (KPls). Every member of our team knows exactly what their role is and how their work impacts our ability to meet KPls.
We have been transitioning into situations like these for decades and understand that sensitivity must be a priority. Wherever possible, Mastercare strives to retain all existing cleaners unless they aren’t performing. If they must be let go, we try to find them alternative employment within the local area.
Managing cleaning staff can be time-consuming and costly, with a great deal of energy spent dealing with absenteeism, quality, insurances, paperwork, risk management, storage and handling of chemicals, and so on.
These are all activities which are not central to your facility’s core function – caring for the elderly. Mastercare offers two management alternatives:
- We can manage your existing cleaning staff for you, or
- We can install and manage our own staff.
Mastercare Offers a Range of Specialised Services
Mastercare can save you time; relieving you of the burden of your cleaning administration, including paperwork, risk management, quality control, absenteeism, insurances, reporting, and the critical tasks of OH&S and safe storage/handling of chemicals.
We know that the most successful outcomes require a strong balance of well-trained staff, site-specific knowledge, efficient management processes, outstanding customer service and reliable communication systems. As such, Mastercare has a pool of fully trained, Police cleared cleaners and subcontractors who are available on call if required.
MASTERCARE'S EXTENSIVE INDUSTRIAL CLEANING SERVICES:
- Routine and periodical cleaning
- Garden and grounds maintenance
- Graffiti removal
- High-pressure water cleaning
- Indoor plant hire
- Mechanical scrubbing, sweeping, stripping and sealing of concrete floors
- Pest control
- Washroom services
- Waste management and recycling
- Window cleaning
- Carpet shampooing
If you need an experienced property services company with a focus on quality, a solid understanding of the industrial sector, and a commitment to fostering a cleaner and healthier environment for all, contact us today.