Australia’s Trusted Commercial Cleaning Solution

Mastercare have been a major provider of cleaning services working with high-profile public and private hospitals (many with more than 5,000 beds), aged-care facilities and retirement villages. Those services include cleaning of administration areas, operating suites, ICUs, recovery, renal and burns areas.

What We Do

The main focus of Health Care facilities such as Aged Care and Hospitals is managing patients and offering the cleanest and healthiest environment possible
At a time when healthcare standards have never been under greater scrutiny, our commitment is to provide an affordable, reliable and well-trained workforce that will consistently meet your accreditation requirements.
Mastercare’s extensive experience includes medical and psychiatric institutions, operating theatres, burns and renal units, aged-care facilities, and pathological and microbiological laboratories.
Our extensive experience of the healthcare sector means we thoroughly understand the pivotal importance of:

  • Well-trained staff
  • Infection control
  • Quality assurance
  • Cost efficiencies
  • Risk management
  • Handling hazardous materials
  • Continuous improvement
  • Accreditation processes


The not-for-profit sector is constantly under pressure to provide the very best services with, in many cases, minimal budget. Mastercare’s mission is to be the best cleaning services provider to the aged-care sector while delivering greater cost savings and efficiencies. We back this statement up with a dedicated 5% discount to the aged-care sector.

Mastercare’s mission is to be the best cleaning services provider to the Hospitals sector while delivering greater cost savings and efficiencies.

Cross Infection

Mastercare understands the critical importance of infection control, and maintains a rigorous cleaning program for the prevention of cross-infection and contamination within nursing homes and hospitals.
Mastercare understands the critical importance of infection control, and maintains a rigorous cleaning program for the prevention of cross-infection and contamination within health care facilities.

We also have had high-level experience of cleaning operating theatres, burns/renal units and labs, and know how to safely clean up blood and bodily fluids. We provide our people with ongoing education in order to ensure the very highest standards, and have a specific focus on hazard identification and reporting, and hygiene, particularly as it pertains to the avoidance of outbreaks of gastroenteritis, MRSA and other serious infections. Our standards for these areas are tested daily by swabs and cultures.

In short, we have what it takes to ensure a clean and hygienic environment for your staff and patients, and visitors to your hospital.

Specialised Staff

The Cleaning Requirements of Health Care Facilities are extremely particular

We ensure our people are inducted and trained according to your needs and our standards. Mastercare cleaning staff are trained in a number of key areas, including, but not limited to, infection control and the importance of hand-washing, disposal of hazardous materials, and cleaning up bodily fluids.

Training takes the form of 36 modules across four categories and is both comprehensive and ongoing. Just some of the key training areas on which we concentrate include:

  • Infection control and the importance of hand-washing
  • The correct use of disinfectants
  • The use and frequent changing of plastic gloves
  • Disposal of hazardous materials, and
  • Cleaning up bodily fluids.

We also employ experienced medical-industry professionals who provide our cleaners with specialist advice, and provide different services relevant to many aged-care facilities, such as supernumeraries, grounds maintenance and window cleaning personnel.

Mastercare’s management structure is designed to clearly delineate tasks and responsibilities, eradicate confusion or miscommunication, deliver outstanding outcomes, and ensure we consistently meet all key performance indicators (KPls). Every member of our team knows exactly what their role is and how their work impacts our ability to meet KPls.

We have been transitioning into situations like these for decades and understand that sensitivity must be a priority. Wherever possible, Mastercare strives to retain all existing cleaners unless they aren’t performing. If they must be let go, we try to find them alternative employment within the local area.

Managing cleaning staff can be time-consuming and costly, with a great deal of energy spent dealing with absenteeism, quality, insurances, paperwork, risk management, storage and handling of chemicals, and so on.

These are all activities which are not central to your facility’s core function – caring for the elderly. Mastercare offers two management alternatives:

  • we can manage your existing cleaning staff for you, or
  • we can install and manage our own staff.


Mastercare Offers a Range of Specialised Services

Mastercare can save you time; relieving you of the burden of your cleaning administration, including paperwork, risk management, quality control, absenteeism, insurances, reporting, and the critical tasks of OH&S and safe storage/handling of chemicals.



We know that the most successful outcomes require a strong balance of well-trained staff, site-specific knowledge, efficient management processes, outstanding customer service and reliable communication systems. As such, Mastercare has a pool of fully trained, Police cleared cleaners and subcontractors who are available on call if required.



  • High-level cleaning
  • Garden and grounds maintenance
  • Graffiti removal
  • High-pressure water cleaning
  • Indoor plant hire
  • Mechanical scrubbing, sweeping, stripping and sealing of concrete floors
  • Pest control
  • Washroom services
  • Waste management and recycling
  • Window cleaning
  • Carpet shampooing
Get in touch with us for a FREE consultation. We’d be happy to answer any questions related to Commercial Cleaning.

If you need an experienced property services company with a focus on quality, a solid understanding of the industrial sector, and a commitment to fostering a cleaner and healthier environment for all, contact us today.

Mastercare is home to some of the best commercial cleaners in the business. We have more than 40 years' experience in office cleaning and commercial cleaning and provide 24/7 cleaning services.

Request an obligation free quote today.