COMPLIANCE AND QUALITY ASSURANCE

Mastercare is quality management focused on providing confidence
that quality assurance will be fulfilled

Australia’s Trusted Commercial Cleaning Solution

Mastercare constantly measures the efficiency of our cleaning procedures by way of our quality assurance managements systems, details of which are as follows:

Certifications:


 

  • Mastercare is QA certified to ISO 9001:2015 standard.
  • Mastercare’s policy is one of zero tolerance to unsafe standards, equipment and acts.
  • Mastercare is OHS certified to AS/NZS 4801:2001 standard and EM certified to
  • ISO 14001:2015. ISO 9001:2015 Quality Management Systems’.
  • We are also certified to Integrated Safety, Quality and Environmental – 4801/14001:2015/9001:2015 standard and HACCP
  • Codex Alimentarius Alinorm 97/13A. Mastercare is also prequalified with Cm3, Australia’s leading OHS/WHS contractor prequalification system.

Certifications:


 

  • Mastercare is QA certified to ISO 9001:2015 standard.
  • Mastercare’s policy is one of zero tolerance to unsafe standards, equipment and acts.
  • Mastercare is OHS certified to AS/NZS 4801:2001 standard and EM certified to
  • ISO 14001:2015. ISO 9001:2015 Quality Management Systems’.
  • We are also certified to Integrated Safety, Quality and Environmental – 4801/14001:2015/9001:2015 standard and HACCP
  • Codex Alimentarius Alinorm 97/13A. Mastercare is also prequalified with Cm3, Australia’s leading OHS/WHS contractor prequalification system.

We work with our clients to establish KPIs right from the start of a contract. Performance is monitored as part of our stringent quality assurance program.

To fully address the crucial issue of quality assurance, our managers conduct regular site inspections to make sure we are delivering the very best outcomes.

If any area fails to achieve a pass during the normal inspection program, something is immediately done about it. A re-inspection is conducted within seven days or less depending upon the type of service failure.

We work with our clients to establish KPIs right from the start of a contract. Performance is monitored as part of our stringent quality assurance program.

To fully address the crucial issue of quality assurance, our mangers conduct regular site inspections to make sure we & re delivering the very best outcomes.

If any area fails to achieve a pass during the normal inspection program, something is immediately done about it. A re-inspection is conducted within seven days or less depending upon the type of service failure.

Inspections

To fully address the crucial issue of quality assurance, Mastercare undertakes on-site inspections, and has created a series of programs, ranging from basic reporting to sophisticated audit assessments, which measure and assess best practices.

We constantly focus on the quality of our service. Our management team conducts regular site inspections to make sure we’re delivering the very best outcomes. If any area fails to achieve a pass rate during the normal inspection program, something is immediately done about It – no procrastinating, no excuses, no fuss.

A clear chain of command

Mastercare’s management structure is designed to clearly delineate tasks and responsibilities, eradicate confusion or miscommunication, deliver outstanding outcomes, and ensure we consistently meet all key performance indicators (KPls). Every member of our team knows exactly what their role 1s and how their work impacts our ability to meet KPls.

OUR SERVICES

Mastercare Offers a Range of Specialised Services

Mastercare can save you time; relieving you of the burden of your cleaning administration, including paperwork, risk management, quality control, absenteeism, insurances, reporting, and the critical tasks of OH&S and safe storage/handling of chemicals.

 

 

We know that the most successful outcomes require a strong balance of well-trained staff, site-specific knowledge, efficient management processes, outstanding customer service and reliable communication systems. As such, Mastercare has a pool of fully trained, Police cleared cleaners and subcontractors who are available on call if required.

MASTERCARE'S EXTENSIVE INDUSTRIAL CLEANING SERVICES:

 

  • Routine and periodical cleaning
  • Garden and grounds maintenance
  • Graffiti removal
  • High-pressure water cleaning
  • Indoor plant hire
  • Mechanical scrubbing, sweeping, stripping and sealing of concrete floors
  • Pest control
  • Washroom services
  • Waste management and recycling
  • Window cleaning
  • Carpet shampooing
Get in touch with us for a FREE consultation. We’d be happy to answer any questions related to Commercial Cleaning.

If you need an experienced property services company with a focus on quality, a solid understanding of the industrial sector, and a commitment to fostering a cleaner and healthier environment for all, contact us today.

Mastercare is home to some of the best commercial cleaners in the business. We have more than 40 years' experience in office cleaning and commercial cleaning and provide 24/7 cleaning services.

Request an obligation free quote today.